What information do we collect?
We collect information from you when you place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To process transactions, your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Cancellation Procedure & Returns Policy
When purchasing goods or services from this website your contract is with Hugh Culloty & Company Ltd. All goods and services are sold in accordance with The European Directive on Distance Selling (Directive 97/7/EC). This directive essentially ensures that the consumer is given clear information about the goods and services the supplier is offering, is provided with an order confirmation via email and has a “cooling off” period of 7 working days after the day of delivery – during which time the consumer may cancel the contract by notifying the supplier of their request to cancel either in writing or by email. To cancel this contract or report a fault, please notify us in writing or by email. A telephone call is not sufficient unless both you and Hugh Culloty & Company Ltd agree otherwise. This law also assumes that the consumer has a duty of care for the products during the cancellation period and while the goods are in their possession. Goods must be returned and re-packed in the original packaging as received complete ‘AS SOLD’ and in ‘AS NEW’ condition (if the packaging has been opened to examine the product/s it must have been done so without damaging the packaging or the product/s in any way). Please Note: Hugh Culloty & Company Ltd has the right to terminate the contract in the event that the goods are unavailable, mispriced or cleared funds are not received.
Please note that cancellation of contracts for the purchase of copyrighted goods (all software, media and sample CDs) cannot be accepted where the item has been unsealed. Goods ordered specifically to meet a consumers requirements plus contact products such as Microphones/Brass/Woodwind/in-ear systems and strings are non-returnable and excluded from the “cooling off” period/return option.
The consumer will be responsible for the cost of and return arrangements of any goods to us, under the “7-day cooling off period”. Hugh Culloty & Company Ltd strongly recommend that if returning goods that customers use an insured courier service, as Hugh Culloty & Company Ltd will not be responsible for the goods until they have been checked and signed for. Hugh Culloty & Company Ltd will pay and arrange a collection from you if you report a product fault during the initial 7 day period and the goods prove to be faulty. Similarly, in the case of returns/complaints that can be attributed to an error by Hugh Culloty & Company Ltd, Hugh Culloty & Company Ltd will cover the cost of collecting goods during the “7-day period”. Please inform us (in writing with the returning product/s) of the reason for which the goods are no longer required or wanted.
All Hugh Culloty & Company Ltd products are covered by a standard one year warranty. If a fault should occur with your product after the first 7 days of receipt, you may wish to return the product, with a copy of your online receipt and a full written description of the fault to our returns department. Our returns department can send your faulty products to the manufacturer or authorised service centre on your behalf. Goods being returned must be shipped at the expense of the customer and by-own means. If the product is found to be faulty and is within the warranty period we will repair it free of charge and return the products to you.
The company will not accept any returns without a valid returns authorisation. To obtain a return authorisation please email [email protected] The company reserves the right to make a re-stocking charge in the case of goods incorrectly purchased.